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We only accept returns for items that arrive damaged. If you receive a damaged product, please contact us at contact@blacktemplate.com within 7 days of delivery. Provide your order number and photos of the damaged item, and we’ll work with you to resolve the issue.
All orders are processed within 1–3 business days and typically arrive within 10–15 business days, depending on your location.
Shipping costs are calculated based on your location and order size. The final shipping cost will be displayed at checkout before you complete your purchase.
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor the status of your shipment. Please allow up to 48 hours for tracking updates.
If your package is lost or damaged, please reach out to us at contact@blacktemplate.com. For damaged items, provide photos of the item and packaging. For lost packages, we’ll work with the shipping carrier to investigate and offer a resolution.
You can reach us at contact@blacktemplate.com for any inquiries or issues. We aim to respond in less than 24 hours.
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