What is your return policy?
We only accept returns for items that arrive damaged. If you receive a damaged product, please contact us at contact@blacktemplate.com within 7 days of delivery. Provide your order number and photos of the damaged item, and we’ll work with you to resolve the issue.
How long does shipping take?
All orders are processed within 1–3 business days and typically arrive within 10–15 business days, depending on your location.
How much does shipping cost?
Shipping costs are calculated based on your location and order size. The final shipping cost will be displayed at checkout before you complete your purchase.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor the status of your shipment. Please allow up to 48 hours for tracking updates.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us at contact@blacktemplate.com within 24 hours of placing your order. After this period, we cannot guarantee changes can be made.
What should I do if my package is lost or damaged?
We are committed to creating high-quality products made to order to reduce waste. Each piece is designed with intention and crafted for durability and timeless style.
How do I contact customer service?
You can reach us at contact@blacktemplate.com for any inquiries or issues. We aim to respond in less than 24 hours.